Newmarket Family Dental (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website (the “Site”) or interact with us. By using the Site, you consent to the practices described below.
Information We Collect: We may collect the following types of information: personal information you provide such as name, phone number, email address, health fund details, and information submitted through our online forms or booking requests; health-related information you choose to provide relevant to your dental enquiry or appointment; technical information such as IP address, browser type, device information, pages visited, and cookies; and any other information you submit through testimonials, reviews, or feedback.
How We Collect Information: We collect personal information directly when you submit forms on our Site, contact us via phone, email, or through our Contact page, make or request an appointment, or provide feedback or testimonials. We may also collect information automatically through cookies, analytics tools, and tracking technologies when you use the Site.
Use of Information: We may use your information to provide dental services and respond to your enquiries, manage and confirm appointments, process health fund claims or government program entitlements (e.g. CDBS, DVA), improve the Site’s functionality, security, and user experience, send relevant communications about your care such as appointment reminders or follow-ups, and comply with legal and regulatory requirements. We will not use your personal information for direct marketing without your consent.
Disclosure of Information: We may disclose personal information to our staff and contractors involved in your care and administration; to health funds, government schemes (e.g. CDBS, DVA), or insurers for claim processing; to third-party service providers (e.g. IT support, website hosting, analytics) who assist us under confidentiality obligations; where required by law, regulation, or court order; or where necessary to protect the safety of patients, staff, or the public. We do not sell, rent, or trade your personal information to third parties.
Cookies and Analytics: The Site may use cookies, pixels, and analytics tools to improve performance and analyse visitor activity. You can manage cookies through your browser settings, but some features may not function properly if cookies are disabled.
Security: We implement reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is fully secure. You are responsible for the security of your own devices when interacting with the Site.
Access and Correction: You have the right to request access to the personal information we hold about you, and to request correction if it is inaccurate, out of date, or incomplete. To make a request, please contact us via Contact page.
Retention of Information: We retain personal information for as long as necessary to provide dental services and meet legal obligations, including health record-keeping requirements.
Third-Party Links: The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.
Changes to This Policy: We may update this Privacy Policy from time to time. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.
Governing Law: This Privacy Policy is governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.